Organizations are increasingly turning to chatbots to help improve workflows and efficiency. Chatbots simulate human conversation and can automate repetitive tasks or support human interactions.
According to Mordor Intelligence, the global chatbot market will hit USD 102.29 billion by 2026, growing at a compound annual growth rate (CAGR) of 34.75% between 2020 and 2026.
Image source: MordorIntelligence.com
With the benefits they offer, it’s no wonder that chatbots are becoming increasingly popular with organizations of all sizes. Here are some examples of how chatbots can be used in various ways in your daily workflow to improve productivity.
Reduce Customer Service Burden
One of the most common ways chatbots are used is to reduce the burden on customer service representatives. By automating routine tasks, such as answering common questions or providing information about a product or service, chatbots can free up time for customer service reps to handle more complex inquiries. In addition, chatbots can operate 24 hours a day, which means they can provide coverage when human employees are unavailable.
Give Everyone a Virtual Personal Assistant
Another way you can use chatbots to improve productivity is by giving everyone a virtual personal assistant. Chatbots can handle various tasks, such as scheduling meetings, ordering supplies, or sending reminders. This approach can help reduce the need for people to waste time on tasks that a chatbot could handle.
Streamline Internal Processes
In addition to helping with customer service and providing virtual assistants, you can also use chatbots to streamline internal processes. For example, a business could use a chatbot to track employee vacation days or help with timesheet approval. Chatbots can also automate tasks such as expense report submission or order processing.
Foster Employee Engagement
In addition to their practical applications, an organization can also use chatbots to foster employee engagement. For example, recognizing employees for a job well done or providing information about company events. Chatbots can also survey employees about their satisfaction with their job or the company.
Support Recruitment and Onboarding
Another way companies can use chatbots to improve productivity is by supporting recruitment and onboarding. For example, chatbots can screen candidates or provide information about the company and the role. Chatbots can also be used to onboard new employees by providing information about the company and its benefits.
Anchor Learning and Development Opportunities
In addition to their practical applications, businesses can also use chatbots to anchor learning and development opportunities. For example, chatbots provide information about upcoming training or courses or deliver content such as quizzes or exercises. Chatbots can also give feedback on an employee’s performance.
Gather Data and Insights
Finally, chatbots can help organizations gather data and insights. For example, chatbots can track employee productivity or engagement or collect customer feedback. This data can then be used to improve chatbot functionality or make business decisions.
If you’re interested in learning more about how you can use chatbots in your daily workflow to improve productivity, contact Expeed Software today. We can help you develop or customize a chatbot solution that meets your specific needs.
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