Unstructured data like voice and text often contain a wealth of information, but many companies don’t or can’t invest the time necessary to uncover it all.
Using Natural Language Processing (NLP) can give your company a competitive advantage by better understanding your customers and your company’s processes. It can be used for all text, and voice analytics- fueling sentiment analysis, powering chatbots, voice recognition and so much more.
The process of understanding and manipulating language is extremely complex.
Expeed Software uses various tools, techniques, and algorithms to process and understand this natural language-based data.
We identify and extract the unstructured language data and convert in a way that computers can understand. The computer will then utilize algorithms to extract meaning associated with every sentence and collect the essential data from them to ultimately be used in a multitude of ways.